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Credit Card Payment Refund Policy

Requests for refunds must be referred to the Finance Department at VIRL (Vancouver Island Regional Library) by creditcard [at] virl [dot] bc [dot] ca (subject: Refund) (email).  Refunds will only be considered within 30 days of original payment date. Refund applications should include the date, amount, and reference number.

Privacy Policy

VIRL does not collect, retain or disseminate any personal credit card information. Authorized VIRL employees have access to payment information but not to credit card information. Payment information and transaction numbers are used to ensure proper application of payments and to investigate requests for refunds.

When making a payment, you will be required to use your 14 digit library card number, your Personal Identification Number (PIN), and your name as it appears on your credit card.

Please note: all transactions are in Canadian funds. The link to the old e-commerce server is no longer available, please update your bookmarks.

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(877) 415.VIRL