Frequently Asked Questions

Visit our Get a Card page for all of your options

My VIRL is your gateway to managing your Library account.

For more help with accessing our catalogue visit our Catalogue Tips page.

You can extend the loan period by renewing items. The renewal period of an item is the same as the original loan period, unless it is a high demand item. Only two renewals per item are allowed.

Not renewable are some collections like magazines, Interlibrary Loans, Express Reads, and Reference materials.

How can I renew?

On the Internet:

Connect to My VIRL through the catalogue.

Go to the renewal page to learn more.
 

By Telephone:

Call 1-888-988-8475 within our service area.

You will need your 14 digit Library Card, your 4 digit PIN, and the library barcodes of the items you wish to renew.
 

Self Checkout

Self checkout stations are available at most branches, and you can use Self Checkout to renew items.
 

In Person

Just bring in the items and our staff will be happy to renew them for you.

Find all the items you are looking to borrow by using our online catalogue.

If you are having trouble finding a specific title Ask a Librarian for help using our online form, or visit our Request an Item page.

We always welcome your suggestions for improving our collection.  To Suggest an item be added visit our Request an Item Page.

Placing an Interlibrary Loan is easy.  Visit our Request an Item page for links to all the information you will need.

There are many different reasons and many different ways to contact Library staff. Please choose the appropriate point of contact from our Contact list here

Library members can find a diverse collection of eBooks and eAudioBooks from various sources.  Click one of these links to start searching.

There are many ways the library can help you with your research and information needs.  Use our toll free information line 1-877-415-8475, or visit our Research Help page

The library has loads of information for Book Club groups, and support them in many ways.  Check out the information on our Book Clubs page

Homework headaches?  We’re here to help.  Check out these recommended resources for Kids and Teens.

VIRL offers multiple ways to speak to a live librarian for assistance. To access this information visit our Contact Us page

There are rooms and spaces at many VIRL branches that some groups may be able to use. To find out how to apply to book a room, click here…

You can donate to your library and help us improve services.  Click Here for more information

You have different options to pay your library fines and fees.  Our Payments page lists these in detail.

Always dreamed of working for a Library?  VIRL hiring practices and current vacancies are listed on our Employment Opportunities page.

There are many opportunities to develop business relationships with VIRL.  Find out all the details on our Business Opportunities page.

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(877) 415.VIRL