Frequently Asked Questions

My VIRL is your gateway to managing your Library account.

Click on My VIRL on any page of the website.  For more help with accessing our catalogue visit our Catalogue Tips page.
 

Find all the items you are looking to borrow by using our online catalogue.

Connecting from a mobile device? Now you can also access our catalogue with VIRL Mobile and discover, borrow and keep track of all of your library needs in the palm of your hand.

iPhone / iPad / iPodtouch  users can also click here to download the VIRL mobile app.  Android support coming soon!

If you are having trouble finding a specific title Ask a Librarian for help using our online form, or visit our Request an Item page.

We always welcome your suggestions for improving our collection.  To Suggest an item be added visit our Request an Item Page.

Placing an Interlibrary Loan is easy.  Visit our Request an Item page for links to all the information you will need.

Visit our Get a Card page for all of your options

There are many different reasons and many different ways to contact Library staff. Please choose the appropriate point of contact from our Contact list here

Library members can find a diverse collection of eBooks and eAudioBooks from various sources.  Click one of these links to start searching.

There are many ways the library can help you with your research and information needs.  Use our toll free information line 1-877-415-8475, or visit our Research Help page

The library has loads of information for Book Club groups, and support them in many ways.  Check out the information on our Book Clubs page

Homework headaches?  We’re here to help.  Check out these recommended resources for Kids and Teens.

VIRL offers multiple ways to speak to a live librarian for assistance. To access this information visit our Contact Us page

There are rooms and spaces at many VIRL branches that some groups may be able to use. To find out how to apply to book a room, click here…

You can donate to your library and help us improve services.  Click Here for more information

You have different options to pay your library fines and fees.  Our Payments page lists these in detail.

Always dreamed of working for a Library?  VIRL hiring practices and current vacancies are listed on our Employment Opportunities page.

There are many opportunities to develop business relationships with VIRL.  Find out all the details on our Business Opportunities page.