Contact Us

Questions? Feedback? Contact us and we'll do our best to help.

1-877-415-VIRL (8475)

Important Phone Numbers

Renewal Line 1-888-988-VIRL (8475)
Information 1-877-415-VIRL (8475)
Books by Mail (BBM) 1-877-415-VIRL (8475)
Administration 250-758-4697 (Nanaimo)

Important Email Addresses

Have a question? (Ask a Librarian) - Contact one of our librarians at ref [at] virl [dot] bc [dot] ca (subject: Contact%20Us%20Inquiry) or 1-877-415-VIRL (8475) if you have a specific information request or a question about a library service.

Books by Mail - If you have questions about our Books by Mail service please contact bbm [at] virl [dot] bc [dot] ca

General Inquiries about Vancouver Island Regional Library - If you have any questions or comments about Vancouver Island Regional Library, please contact us at info [at] virl [dot] bc [dot] ca (subject: Contact%20Us%20Inquiry)  or 1-877-415-VIRL (8475)

To request an Item for purchase: Go to our suggest an item form, for other item request options go to

Questions for our Board of Trustees - Contact our Board of Trustees at board [at] virl [dot] bc [dot] ca

Questions for our Executive Director - Contact our Executive Director Rosemary Bonanno at executivedirector [at] virl [dot] bc [dot] ca

Our mailing address

Vancouver Island Regional Library
Box 3333 
Nanaimo, BC Canada V9R 5N3

Our admin address

Vancouver Island Regional Library
6250 Hammond Bay Road
Nanaimo, BC Canada V9T 6M9

List of Branches and Hours of Operation

System-Wide Services

Discovery and Access
Divisional Manager: Geoffrey Allen
Email: gallen [at] virl [dot] bc [dot] ca
Phone: 250.729.2321
Corporate Communications and Strategic Initiatives
Divisional Manager: David Carson
Email: dcarson [at] virl [dot] bc [dot] ca
Phone: 250.753.1154 ext. 248
Mobile: 250.327.3651
Customer Experience
Divisional Manager: Carol Mitchell
Email: cmitchell [at] virl [dot] bc [dot] ca
Phone: 250.753.1154 ext. 240
Information Technology
Divisional Manager: David Derby
Email: dderby [at] virl [dot] bc [dot] ca
Phone: 250.729.2325
Divisional Manager: Lee Lively
Email: llively [at] virl [dot] bc [dot] ca
Phone: 250.729.2314
Privacy Officer
Email: privacy [at] virl [dot] bc [dot] ca
Phone: 250.753.1154 ext. 249
Corporate and Supplies Purchasing
Manager: Elisa Balderson
Email: ebalderson [at] virl [dot] bc [dot] ca
Phone: 250.729.2307
To request an item to borrow at the library, click here

Executive Director’s Office

Executive Director
Rosemary Bonanno, BA MLS
Email: executivedirector [at] virl [dot] bc [dot] ca
Phone: 250.729.2310

Director of Human Resources
Lis Pedersen
Email: info [at] virl [dot] bc [dot] ca
Phone: 250.729.2306

Director of Finance
Joel Adams
Email: jadams [at] virl [dot] bc [dot] ca
Phone: 250.729.2312

Executive Assistant
Heather Mink Zuvich
Email: hminkzuvich [at] virl [dot] bc [dot] ca
Phone: 250.729.2310

1-877-415-VIRL (8475)

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